Quality assurance

All bouquets and floral arrangements are collected by our best florists only from the freshest flowers. Flowers for the manufacture of bouquets and compositions are carefully selected. We guarantee the quality of the supplied flower products. In the manufacture of bouquets and compositions containing more than two names of colors, we reserve the right to replace components that are absent due to seasonality, provided that the colors and cost of the bouquet or composition, as well as gifts, such as balloons, cards and soft toys they depend on the supply of our partners and may differ from those presented on the site.

   Flowers are a living commodity. The relations between the Client and the Seller apply the law of the Russian Federation. In accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 (as amended on October 25, 2007) and Resolution of the Government of the Russian Federation dated 19.01.1998 No. 55 (as amended on 03.27.2007) cut flowers and potted plants are not subject to exchange and return (indicated in the List of non-food goods of good quality, not subject to return or exchange).

   The buyer of the online store has the right to refuse to receive the goods at the time of delivery if the goods are delivered of inadequate quality (based on clause 3 of article 497 of the Civil Code of the Russian Federation, article 21 of the Law "On Protection of Consumer Rights").